LOVE IT or MONEY BACK! It's our PROMISE to YOU!
Easy Hassle-Free and FREE Returns.
We have so much confidence in the quality of our product, if for any reason you’re not satisfied with your purchase, simply e-mail email@example.com within 14 calendar days from the date you receive your order and as long as the product has not been worn, or tampered with, we’ll send you a prepaid return label and refund your money at receipt of your return, no questions asked.
Items marked with Final Sale cannot be returned, refunded or exchanged.
Damages must be reported within 3 days of receiving merchandise or cannot be returned. If you received damaged or incorrect merchandise, please reach out to our Customer Service department at firstname.lastname@example.org within 3 days of receiving merchandise so that they can help you with a return label for exchange.
Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
How should I send my return back?
First, please refer to the Return Policy above to ensure that your return meets the criteria stated.
Located within the continental U.S. and need to initiate a return? Please email our team at email@example.com and we'll be happy to help you.
You are free to return your item(s) in the original packaging or whatever packaging you choose. Please do not staple any bags as it can damage the item(s).
Refunds & Processing time
You will be notified via the email address associated with your order within 24 business hours of your return's arrival to our warehouse. It can take up to two weeks to fully process your return and reimbursement. Refunds will be issued to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account.
What if my package is refused or not delivered?
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
Overnight and 2nd Day Air: $18.00 return cost.
3 Day Shipping and Ground Shipping: $7.00 return cost.
If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.
How do I change or cancel my order?
If you need to make any changes to your order, please email us at firstname.lastname@example.org immediately after making your purchase.
Returns for exchange
When returning any items for exchange in a different size or style, you may use the shipping carrier of your choice for your return and will be responsible for paying postage. Please keep a record of the tracking number. Shipping charges will not be reimbursed. Please email our team at email@example.com for an authorization before returning your package.
We are open Monday-Friday from 9:00 AM-5:00 pm PST. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale and/or promotional codes are not valid on previous orders. We will be unable to modify orders placed prior to price changes. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.
The Blaque by CK Team.